across the omni channel
Successful omni channel retail does not happen by chance. We create and deliver the vision and strategy for enterprise business. Leveraging and optimizing existing or introducing new technology to deliver the customer proposition and exceptional ROI.
Our background is in retail, user experience, marketing, customer support and technology so we bring the full spectrum to the table and can work with internal teams, an existing supplier base and recommend partners where relevant.
The omni channel contains many information touch points with customers. We understand how to map and deliver the right content at the right time in the customer journey.
We use customer behaviours and our experience to deliver conversion improving features across the customer journey.
We understand loyalty having implemented Nectar across the digital channel with First Group and developed the ongoing roadmap using gamification principles.
We have worked in many verticals in the UK and on a Global scale. From finance to pharma, from consumer retail to transport. Our world view is absolutely horizontal meaning our knowledge and skill set is applicable to any vertical be it b2b or b2c.
Digital Leap London