Digital Leap are rather good at helping retailers of various shapes and sizes turn from retailers with multiple siloed channels into omni channel with their customers at the epicenter. Translating their needs and insight into an effortless experience across every touch point driving revenue, a lower cost of sale, loyalty, virality, and personalisation. We bring the retail knowledge, marketing expertise and technology together to enrich the every day lives of people.
Our vision and passion is to enable businesses to converse with, and retail to customers across all channels in an effortless and personalised manner.
From 2012 we have been working closely with First Group Rail Division UK defining and delivering their online retail proposition across the omni channel (in their case; desktop, mobile web, mobile app, and ticket machines). First Group own 4 rail franchises in the UK and their customer base represents about 20% of the UK population.
Digital Leap also assist with the First Group bids for new and re-tendered UK rail franchises. This involves the development of product roadmaps, strategy, and digital experiences that reflect the needs of the customer base that is specific to each specific franchise. The franchising process is run and managed by the UK government (Department for Transport).
"James brought an extremely high level of expertise across all areas of internet marketing
and eCommerce and has helped introduce many new highly valuable concepts to our business.
His Internet Strategy has been well received across all the global regions and is an excellent
platform for all our internet and eCommerce activities for the next 5 years."
Raphael Chiesa, Head of Brand Management
"James has lead our online strategy for several years now. He's helped us with both web design, content writing strategies, linking strategies, measurement and analytics setup and analysis, Search Engine Optimisation and article marketing. His knowledge of Web Strategy and B2B marketing online is extensive and I'd gladly recommend him and have done previously."
James Lewis, CEO
"Sam showed me how to use social media and local business directories to build my brand. He also showed me how to use traffic analysis software to look at which products are in high demand and the best way to capitalise on them. He then researched my competitors and taught me how to outrank them in search engines by tweaking my website, writing search engine friendly content and promoting my website on the web."
Jack Ellis, Owner